Remote Assistance Service
When speaking about competitiveness, one of the fundamental parameters used to measure it is production efficiency, but often malfunctions and plant breakdowns cause unplanned downtime. These are very delicate moments for an organisation.
Unplanned downtime, generally due to sudden breakdowns or malfunctions, software or hardware errors or unsatisfactory performance, leads to incurring in unforeseen costs, sometimes quite significant ones.
It is therefore of the utmost importance for all companies to limit these events as far as possible. In these cases, the intervention of a technician must take place as quickly as possible to limit the consequences.
Production downtime is not an option – The assistance you need, when you need it
The remote assistance allows to drastically cut down the intervention time, because it considerably shortens the time that passes from the customer’s report to the actual resolution of the problem. As a result, the downtime is considerably shorter than it would be with the “physical” intervention of the operator and brings with it considerable savings in intervention and maintenance costs.